Contact Us

Get in touch with Vicki, Steven and the team at Earnslaw Lodge to ensure that you get the perfect experience when you visit this beautiful and exhilarating part of the world.

 

Our Terms and Conditions

Extra persons are charged at $30 each when pre-booked.  Extra persons not pre-booked are charged at $50 each on arrival.

Guests arriving later than 8pm must contact us prior to arrival to arrange an after hours check in. Please note that failure to do this will result in a $30 after hours call out fee.

No payment is required at the time of booking, but we do require credit card detail to secure your booking.  Your credit card will only be charged if the cancellation policy applies.

Full payment is due upon check-in, all payments made with a credit card will occur a fee. 

Earnslaw Lodge requires a minimum of 14 days notice to cancel any booking. 

Any cancellations made within 14 days of arrival will occur a one night charge.

If guests do not cancel and simply do not show up, the booking will be 100% charged to the guest.

All cancellations must be made in writing via email.

It is important to note:

Any failure to make outstanding payments will be sent on to our debt collection agency for recovery and all cost incurred in the recovery of overdue funds including but not limited to debt recovery charges and legal fees may be added to the balance of your account.

Our surroundings

Queenstown is nestled on the shores of Lake Wakatipu, overlooked by the majestic Southern Alps and is today recognised internationally as New Zealand's premier visitor destination.

Where else in the world can you find mountains, lakes, rivers, forests, hiking trails and historic sites all within a short distance of each other. It's this compactness which makes Queenstown so attractive, enabling visitors to do so much in such a short space of time. Learn more here